Which ITIL 4 guiding principle focuses on understanding and shaping customer experiences and outcomes?

In ITIL 4, what does the 'Service Value System (SVS)' describe?

Which ITIL practice is responsible for managing relationships with suppliers and their performance?

What is the primary goal of 'problem management' in ITIL 4?

In ITIL 4, what is a 'service relationship'?

Which of the following is NOT a dimension of Service Management?

What does the 'Continual Improvement' practice focus on?

Which ITIL 4 practice involves managing the flow of new or changed components into live environments?

What is the purpose of the 'Service Level Management' practice in ITIL 4?

Which ITIL 4 principle advocates for understanding the 'big picture' and how different parts of the organization interact?