Front Office Operations Quiz-5

The department often regarded as a passive department in hotel is:

‘E-Key’ stands for:

The department responsible for maintaining lost and found articles in a hotel:

At any accident or sudden injury situation the four key steps to follow are:

Section master keys and floor master keys are issued:

When dealing with guest complaints the most important quality required by staff:

The type of complaints do guests make when they feel they have been mistreated by the hotel staff:

Sometimes you can quickly calm an irate customer by simply:

Guest in room no: 305 called up front office department to complain about lack of hot water supply in his room, what would you do as a front office staff to handle the guest complaint?

According to you, what is sustainable development?