In the hospitality industry a key part of quality assurance is:

To maintain a good guest relation, the front office staff should possess:

In customer contact situation you should not

Good customer care is all about

Which one of the following is most important in a receptionist, to ensure good personal presentation?

As a front office staff, you are attending a regular customer at reception. In order to promote your salesmanship, the most important skill required is:

The organizational structure of a hotel front office varies depending upon the:

A guest folio is:

The section of the front office which makes sundry purchase for the guest:

Mr. Sandeep is staying in a hotel and wants a wakeup call at 4:00 am. Which front office section will assist him in this function?