Call opening in hotels include:

“To ignore or behave coldly” is one of the seven deadly sins of service. It is termed as:

The front office staff should attend all telephone calls within the:

When with the guest, find the odd one out:

Which of the below is NOT a minor revenue producing department?

Which of the below is Non-Operating yet Revenue Producing department (N.O.R.P)?

The overall head of a hotel is:

The department which responsible for the upkeep of rooms and public area of a hotel is:

Front Office night auditor needs to report to the:

The hotel employee responsible for balancing the guests accounts every day is: